Gems Reupholstery – Last Updated March 2025
Gems Reupholstery is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Data Controller
Gems Reupholstery is the data controller responsible for your personal data.
2. What Personal Data We Collect
We only collect personal data that you voluntarily provide to us through our website forms. This includes:
- Name: Your full name.
- Contact Details: Your email address, phone number, and any other contact information you provide (e.g., address if required for a home visit).
3. How We Collect Your Personal Data
We collect your personal data when you submit a form on our website to:
- Request a quote.
- Request a consultation.
- Make an enquiry.
- Schedule a collection.
- Or any other form submission on our website.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your enquiries and requests.
- To provide you with a quote for our services.
- To schedule consultations or collections.
- To communicate with you about your project.
- To improve our services and website.
- To fulfill our contract
5. Legal Basis for Processing Your Personal Data
We process your personal data based on the following legal bases:
- Consent: We rely on your explicit consent when you submit a form on our website. You have the right to withdraw your consent at any time (see section 8 below).
- Contractual Necessity: We may process your data where it is necessary to enter into a contract or to provide you with services that you have requested.
- Legitimate Interests: In some cases, we may process your data on the basis of our legitimate interests, such as improving our services or preventing fraud, provided that these interests do not override your rights and freedoms.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Using secure servers and encryption.
- Limiting access to personal data to authorised personnel only.
- Regularly reviewing and updating our security measures.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Enquiry Data: Data collected through enquiry forms will be retained for a maximum of [e.g., 2 years] from the date of submission, unless you become a customer.
- Customer Data: If you become a customer, we will retain your data for as long as necessary to provide you with our services and to comply with our legal obligations (e.g., for tax purposes).
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent).
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances (e.g., if you contest the accuracy of the data).
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances (e.g., for direct marketing purposes).
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
- Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have infringed your data protection rights. https://ico.org.uk/
9. Cookies
Our website uses cookies. Please refer to our Cookie Policy for more information.
10. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of those websites before providing them with your personal data.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Gems Reupholstery
Abercromby Business Centre, Suite 3 Abercromby St, Bridgeton, Glasgow G40 2DD
info@gemsreupholstery.com
0141 639 5141